Privacy Policy

1. Introduction

Mishka Grooming (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website https://mishka.pet/ and in connection with our grooming services.

This policy applies to website visitors, clients, and any individuals who interact with us online or offline through services, inquiries, or bookings.

2. Information We Collect

We collect information that you voluntarily provide and information that is automatically collected when you use our website.

2.1 Personal Information

Personal information may include your name, email address, phone number, appointment details, and any information you provide through contact forms, booking requests, or direct communication with our business.

2.2 Pet Information

We may collect basic information about your pet, such as name, breed, size, grooming preferences, and behavior notes, solely to provide appropriate grooming services.

2.3 Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including IP address, browser type, device information, pages visited, and referring URLs. This data helps us understand website usage and improve performance.

3. How We Use Your Information

Mishka Grooming uses collected information for legitimate business purposes, including:

Scheduling and managing grooming appointments
Communicating with clients regarding services, confirmations, or inquiries
Improving website functionality and user experience
Analyzing website traffic and performance trends
Maintaining internal records related to services provided
Ensuring the safety of pets, staff, and clients

We do not share mobile information with third parties for marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze site usage. Cookies help us understand visitor behavior and support booking-related features. Details about cookie usage are explained in our Cookie Policy.

You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

5. Sharing of Information

We may share personal information only in limited circumstances, including:

With service providers who assist with website hosting, analytics, or booking systems
When required by law, regulation, or legal process
To protect the rights, safety, and property of Mishka Grooming, our staff, clients, or pets

All third-party service providers are expected to handle information securely and lawfully.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we take data security seriously, no online transmission or storage system can be guaranteed to be completely secure.

Clients are encouraged to use secure networks and protect their own devices when accessing our website.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including service delivery, recordkeeping, and compliance with legal obligations. When information is no longer needed, it is securely deleted or anonymized.

8. Your Privacy Rights

Depending on applicable U.S. privacy laws, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, subject to legal and operational requirements
Opt out of non-essential communications

Requests may be submitted using the contact information listed below.

9. Children’s Privacy

Mishka Grooming does not knowingly collect personal information from individuals under the age of 13. Our website and services are intended for adults who are legally able to enter into service agreements. If we become aware that information has been collected from a child without parental consent, we will take appropriate steps to remove it.

10. Third Party Links

Our website may contain links to third-party websites or platforms. Mishka Grooming is not responsible for the privacy practices or content of external sites. We encourage users to review the privacy policies of any third-party websites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website functionality. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted indicates acceptance of the updated policy.

12. SMS Communications

If you provide your phone number and explicitly consent, we may send you SMS messages related to your appointments and customer care.

Consent may be collected verbally during phone calls where users explicitly agree to receive SMS messages.

These messages may include appointment confirmations, reminders, and booking links.

Message frequency varies.

Message and data rates may apply.

You can opt out at any time by replying STOP.

You may request assistance by replying HELP.

13. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Mishka Grooming
Text Only: 507-608-8849
Email Us: mishka@mishka.pet
Find Us: 370 S Maple Dr, Beverly Hills, CA